A capable fulfillment partner is the ultimate helping hand to save you costs and improve your brand experience!
A fulfillment partner is a driving factor that can help maintain, and eventually determine the success of your brand. Picking the right one for your business can bring substantial operational cost savings (along with several types of reduction) that will lead to your brand growth. On the contrary, picking the wrong one can prove costly to alarming extents.
When it’s time for you to choose a fulfillment partner, follow these 5 steps and you’ll be better equipped for the right decision.
1. Choose a fulfillment partner that can meet your needs
Countless fulfillment companies are out there – and the majority of them will claim to be able to meet your every need and promise to ship your product to the right place at the right time. But there’s nothing more important than insights; do the math to make sure you choose a company that is knowledgeable about your industry, or ideally, already have several clients operating in the same field as you. They need to understand you, your brand and your business model.
What equally important is that their capabilities must match the demands on all your sales channels – omni channels, e-Commerce, retail, etc. Some companies specialize in just one area of order fulfillment, like e-Commerce or solutions tailor-made for start-ups or SMEs. Make sure the stuff they bring to the table meets what your brand needs – and are present-ready and future-proof as well. Because it is ideal to get to work with someone that can develop and grow with you long-term. Read on to get a better idea why.
2. Choose a fulfillment partner that will grow your business
A good fulfillment partner strives for your brand growth and success as much as you do. As your business grows, they’re also willing and able to adapt and grow with you. The services they offer, from their integration technologies to their reporting systems, should compose of the three ‘holy’ elements: Customization, automation and scalability. Unplanned circumstances happen from time to time – it’s the nature of the industry. So choosing someone that is flexible, scalable and capable of figuring things out with you through thick and thin works to your benefits in the long run.
3. Choose a fulfillment partner that offers a wide range of shipping solutions
In continuation to our recent discussion about the importance of avoiding delivery delays, getting your product where it needs to be – on time, any time, anywhere, and economically – is what gives your customers a great brand experience. To get your product delivered quickly and accurately, you need to rely on highly established shipping carriers – TNT, DHL, etc. to name a few. However, e-commerce and other small scale retailers are always at risk of being overcharged for their small parcel shipments. That’s why you should look for a provider that already has a network of relationships with all the major shipping players in the market, and can work out creative solutions based on transit times and costs, as well as deal with unfortunate circumstances (i.e. bad weather, systematic failure) smoothly.
Boxme Global, for example, can drastically reduce your company’s shipping costs – sometimes by as much as 50% – by thoroughly utilize its partnership with a number of juggernauts on the shipping field. You can learn more about its Cross-border Shipping Solution here.
4. Choose an experienced and reputable fulfillment partner
As mentioned above, in the motion of doing business, you are also putting your brand image on the line. If you choose an ill-equipped provider that’s relatively new to the industry, or one without the necessary insights, you yourself run the risk of delivering a poor brand experience to your customers. Don’t tarnish your reputation on its way up. Instead, work with an established, reputable company that has years of proven experience and staff that is trained and knowledgeable in all areas of the business, from their solution advisors and fulfillment operators to their technology staff. Ask for customer references and read reviews from individuals they work with are also effective ways of finding out about their practical performances.
5. Choose a fulfillment partner that can provide seamless integration
Fast and accurate order processing equals fast and accurate delivery of products. The best way to make that happen is to hire a fulfillment provider with technology that can integrate directly with your sales channels with visibility.
Let’s take Boxme Global as an example. Its ‘Sync Your Store’ technology allows for seamless integration with the most popular shopping carts and countless e-commerce platforms via API (i.e. Haravan, eBay, Shopify, Lazada). It can also integrate order processing and communication for shipping into major retail channels, and is always optimizing and expanding integration solutions so our customers stay ahead of the curve.
If you have any question about Boxme Asia or how we can support your business, please contact us directly by referring to our hotline. We are glad to be of service!