Customers can use Boxme system to easily create a single local/international shipment, CoD shipments, multiple orders or to integrate with other e-commerce platforms’ APIs to synchronize shipping orders. Customers can also utilize Boxme’s uber-economical storage and shipping services.
Below is a breakdown of Boxme system guideline to get you started:
For shipping service user only:
Signing in/logging in and setting up account:
- First, create a Boxme account FOR FREE following this instruction: https://blog.boxme.asia/blog/create-a-new-account/
- After that, you should start twitching your account’s general settings – your pickup address in particular: https://blog.boxme.asia/blog/how-to-add-a-new-pickup-address/
Topping up credits for services utilization:
- Credits topped up into Boxme system can be used for both shipping and storage services, and can be done quickly through banking cards association/topping up or direct connection with NganLuong e-wallet (Boxme system currently supports only the latter). Boxme do NOT store any information related to your bank account or e-wallet account, keeping it safe under any circumstance. See topping-up instruction at: https://blog.boxme.asia/blog/how-to-top-up-money-into-your-boxme-account/
- Setting up your default payment method before associating your banking cards at “General settings”
Creating shipment:
- After topping up credits, you are all set to use Boxme’s shipping service by filling in shipment info, then selecting shipping couriers with cost and timing most suitable for your needs. See the detailed order creation guideline at: https://blog.boxme.asia/blog/how-to-create-orders-on-boxme-system/
Note: You can create a single order, multiple orders, international order, CoD order, postal or pickup-requesting orders following steps detailed in this guideline.
- Orders information need to be confirmed for couriers to come and pick them up; the same applies for postal served orders. After this step, whichever couriers chosen will proceed to ship your package and receive payment upon delivery on your behalf.
CoD remittance at cross-checking sessions
- At each cross-checking session, customers will receive their respective CoD amount into their Boxme account balance, which can then be transferred back into their NganLuong e-wallet (free of charge) or their bank accounts at any time. Boxme’s gold members can get their money back on any day within the week. Detailed guideline can be found here: https://blog.boxme.asia/blog/how-to-receive-your-cod-payment/
Tracking & handling returned orders
- You can keep track of your shipment or send real-time info to your customers by typing in your tracking number at: https://boxme.asia/trackntrace/
- In case of difficulties, kindly refer to our hotline for further support.
- For unsuccessful delivery (tracked on Boxme system), manoeuvring on Boxme’s system can help you automate the checking and handling process, which leads to 30% lower of returned orders. Detailed guideline can be found here: https://blog.boxme.asia/blog/how-to-handle-returned-orders/
You can also refer to order reports on Boxme system to keep track of your business progress (if you are currently doing business with your shipping products). If your business is happening across various channels or countries, it would be helpful to take a look at the API integration feature: https://blog.boxme.asia/blog/how-to-integrate-with-various-e-commerce-platforms-api/
For storage & fulfillment services users:
Storing & shipping products into Boxme warehouses
- Price checking
Boxme will carefully inspect each product before applying a suitable price for warehousing & fulfillment services (which include packing, labelling, barcoding, etc.. among others).
Should you require our warehousing and fulfillment services, kindly contact our sales staff at [email protected].
Particularly, when signing a warehousing contract with Boxme, you will be granted credits right away to use for shipping as stated in the contract, rather than having to top up credits before being able to create orders (a practice normally saw in separate shipping services).
- Send pick-up request
After signing your contract with Boxme, you need to list out relevant information of your products and send your pick-up request to Boxme fulfillment centre.
For further details: https://blog.boxme.asia/blog/how-to-add-a-new-pickup-address/
- Boxme pick ups and stores
After receiving your request, Boxme will come pick up your products and deliver them to your assigned warehouse.
Upon storing, your products will be double checked to ensure all information are correct, and then will be handed over in accordance with your contract terms & conditions.
Create and verify orders
- Buyers buy
Once products become available at Boxme warehouse, you are clear to shift your focus to marketing and advertising campaigns to seek buyers.
- Sellers confirm
Once an order is placed, you need only to verify an appropriate payment method.
- Create and verify orders
Create and double check on confirmed orders before sending them to Boxme.
How-to: https://blog.boxme.asia/blog/how-to-create-orders-on-boxme-system/
Boxme fulfills orders
- Boxme fulfillment centre
Boxme will constantly check upon orders on our system and finalize the number of orders at 5pm on the same day. Strictly follow this timeline to create and arrange your order requests accordingly.
- Creating reports
Boxme’s warehousing staff will arrange and choose products per your request.
- Packing
Chosen products will be thoroughly packed following strict standards.
Delivery and CoD
- Delivery
Packed products will be on their ways to customers thanks to your chosen couriers earlier on our system. Boxme is currently partnering with more than 50 local & international freight players, with an aim to vary and optimize your shipping choice.
- Cross-check and payment: At each cross-checking session, customers will receive their respective CoD amount into their Boxme account balance, which can then be transferred back into their NganLuong e-wallet (free of charge) or their bank accounts at any time. Boxme’s gold members can get their money back on any day within the week. Detailed guideline can be found here: https://blog.boxme.asia/blog/how-to-receive-your-cod-payment/
Tracking & handling returned orders
- You can keep track of your shipment or send real-time info to your customers by typing in your tracking number at: https://boxme.asia/trackntrace/
- In case of difficulties, kindly refer to our hotline for further support.
- For unsuccessful delivery (tracked on Boxme system), manoeuvring on Boxme’s system can help you automate the checking and handling process, which leads to 30% lower of returned orders. Detailed guideline can be found here: https://blog.boxme.asia/blog/how-to-handle-returned-orders/
You can also refer to order reports on Boxme system to keep track of your business progress (if you are currently doing business with your shipping products). If your business is happening across various channels or countries, it would be helpful to take a look at the API integration feature: https://blog.boxme.asia/blog/how-to-integrate-with-various-e-commerce-platforms-api/
For further instruction, please refer to our Hotline: +84-1900-636-068
